6 min read
Loma Prieta's Real Lesson: Excluding the Shake Doesn't Exclude the Loss
The earthquake that delayed a World Series lasted about fifteen seconds. The losses for insurers who'd written the...
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2 min read
Agentic AI in Policy Servicing, Part 3: Keeping Agents in Control
Oct 21, 2026 by Vital Soupel
"Trust, but verify." Russian proverb The question raised in nearly every conversation about agentic AI is how to stay...
3 min read
Agentic AI in Policy Servicing, Part 2: Four Places to Start
Oct 21, 2026 by Vital Soupel
"A complex system that works is invariably found to have evolved from a simple system that worked." John Gall The...
2 min read
Why Insurance Professionals Should Say What They Actually Think
Oct 19, 2026 by Nicholas Lamparelli
"Whoso would be a man must be a nonconformist." Ralph Waldo Emerson, Self-Reliance Insurance runs on judgment shared...
3 min read
Efficiency and Experience Are One Investment, Part 2: One Budget
Oct 14, 2026 by Faheem Shakeel
"Tell me how you measure me, and I will tell you how I will behave." Eliyahu Goldratt Part 1 described how insurers...
2 min read
Efficiency and Experience Are One Investment, Part 1: The Split
Oct 14, 2026 by Faheem Shakeel
"Every system is perfectly designed to get the results it gets." Paul Batalden Insurance planning often splits into two...
1 min read
The Salty Adjuster Podcast Named 2026 Signal Awards Finalist
Oct 12, 2026 by Nicholas Lamparelli
Independent claims podcast earns Best Trailer recognition four months after launching its first episode EVANSTON, IL,...
2 min read
Know Thyself Accurately: A Discipline for Insurance Professionals
Oct 12, 2026 by Nicholas Lamparelli
"The fool doth think he is wise, but the wise man knows himself to be a fool." William Shakespeare, As You Like It...
2 min read
Isaias Breaks the Silence
Oct 9, 2026 by David Delaney
Last month, we wrote about a hurricane season that refused to show up. Strong El Nino conditions had suppressed...
Industry News
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5 min read
When the Phones Break First: Liberate's Tom Freeland on CAT Claims
Oct 21, 2026 by Nicholas Lamparelli
A hurricane makes landfall and the claims operation gets its hardest test of the year. This time it gets it with fewer...
5 min read
The $25B Gap: Luzern Risk's Jonathan York on Insuring Data Centers
Oct 19, 2026 by Nicholas Lamparelli
A hyperscale data center campus can carry $20 billion to $30 billion in insurable value. The commercial insurance...
5 min read
Stop Pricing the Work Your AI Is Built to Kill: Simon-Kucher's Andrew Larsen
Oct 19, 2026 by Nicholas Lamparelli
Here's a problem most insurtech founders haven't sat with long enough: if your AI actually works, your customer needs...
5 min read
Vertafore's David Kallman on AI That Shows Its Work
Oct 19, 2026 by Nicholas Lamparelli
Ask anyone who works an insurance file what eats their day, and you'll hear some version of the same answer: finding...
6 min read
AI Doesn't Stop at Go-Live: Patra CISO Sean Kennedy on Drift
Oct 19, 2026 by Nicholas Lamparelli
Most AI governance conversations in insurance end at deployment. The model passed testing, compliance signed off, it's...
5 min read
When the Caller Is a Bot: Liberate's Amrish Singh on AI Shoppers
Oct 19, 2026 by Nicholas Lamparelli
Consumer AI assistants have started picking up the phone and calling insurers for quotes. Meta's Muse agent launched in...
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Insuring Tomorrow
Engaging Millennials in the Insurance Industry
Tony Cañas, CPCU, MBA & Carly Burnham, CPCU, MBA
The End of Insurance As We Know It
How Millennials, Insurtech, and Venture Capital Will Disrupt the Ecosystem
Rob Galbraith, CPCU, CLU, ChFC
When Words Collide
Resolving Insurance Coverage and Claims Disputes
Bill Wilson, CPCU, ARM, AIM, AAM
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