3 min read
"Tell me how you measure me, and I will tell you how I will behave." Eliyahu Goldratt Part 1 described how insurers came to fund efficiency and customer experience as separate programs and what that costs. This part looks at the evidence and at what...
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2 min read
"Every system is perfectly designed to get the results it gets." Paul Batalden Insurance planning often splits into two separate discussions. One...
1 min read
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Nicholas Lamparelli: Oct 12, 2026, 3:24:39 PM
Independent claims podcast earns Best Trailer recognition four months after launching its first episode EVANSTON, IL, October 12, 2026 - The Salty...
2 min read
Nicholas Lamparelli: Oct 12, 2026, 9:05:00 AM
"The fool doth think he is wise, but the wise man knows himself to be a fool." William Shakespeare, As You Like It Insurance is a business of...
2 min read
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David Delaney: Oct 9, 2026, 11:01:46 AM
Last month, we wrote about a hurricane season that refused to show up. Strong El Nino conditions had suppressed Atlantic tropical development to...
2 min read
"There is nothing so useless as doing efficiently that which should not be done at all." Peter Drucker Policy servicing has absorbed automation for a...
2 min read
Nicholas Lamparelli: Oct 5, 2026, 9:05:39 AM
"Life is not so short but that there is always time enough for courtesy." Ralph Waldo Emerson Insurance runs on relationships and on written words....
2 min read
Nicholas Lamparelli: Sep 24, 2026, 1:39:31 PM
"Amateurs sit and wait for inspiration, the rest of us just get up and go to work." Stephen King said that about writing, but it applies just as well...
1 min read
Nicholas Lamparelli: Sep 17, 2026, 8:21:56 AM
In this Insurance Nerds Original Webinar, host Nick Lamparelli sits down with two industry veterans to unpack one of the most pressing and rarely...
3 min read
David Delaney: Sep 11, 2026, 2:02:39 PM
As of September 11, the Atlantic has done something it has never done in 76 years of reliable record-keeping: gone the entire climatological peak of...
