2 min read
Sean Chou: Aug 6, 2026, 11:51:28 AM
The most consequential moments in a claim happen before the claim is ever opened. A demand letter lands in an adjuster's inbox at 4:47 PM on a...
2 min read
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Nicholas Lamparelli: Feb 24, 2026, 5:23:16 PM
Executive Summary In the insurance sector, the integrity of information provided by policyholders is paramount. When an insured party breaches a...
3 min read
Nicholas Lamparelli: Dec 31, 2025, 2:45:03 PM
Executive Summary In the insurance industry, the concepts underpinning thermodynamics offer a compelling framework to understand and manage the...
1 min read
Nicholas Lamparelli: Aug 27, 2025, 9:54:57 AM
Concise summary of the key elements from "When Algorithms Deny: AI and the New Frontier of Bad Faith" (originally published on JDSupra by Cozen...
4 min read
Fionna Kossmann: Aug 18, 2025, 4:31:17 PM
This guest article from Friendly first appeared HERE Like many claims professionals, I had developed a trusted process over the years—structured,...
2 min read
Macy Browning: Aug 18, 2025, 2:13:52 PM
This guest article from Elysian first appeared HERE Welcome to Part 1 of Delivering Claims Results. This series examines how traditional QA misses...
4 min read
Cara Carlone: Jul 10, 2025, 8:14:49 PM
Not long ago, the work of a claims adjuster occurred quietly behind the scenes, often in cubicles, over the phone, or via email. Consumers had a...
4 min read
Sarah Abrams: May 23, 2025, 12:47:59 PM
This article first appeared HERE There has been significant press surrounding litigation finance as of late. Particularly, litigation finance has...
2 min read
As the calendar turns to June 1st, a date that marks the official start of hurricane season, insurance professionals find themselves at a critical...
1 min read
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Rock Schindler: Feb 27, 2025, 12:12:19 PM
Every claim leader faces a fundamental challenge: Should they invest in improving the system—the machine—or developing their people? In an industry...
