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Nicholas Lamparelli: Sep 24, 2026, 1:39:31 PM
"Amateurs sit and wait for inspiration, the rest of us just get up and go to work." Stephen King said that about writing, but it applies just as well...
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Nicholas Lamparelli: Sep 8, 2026, 10:21:39 AM
The traditional insurance claims process is undergoing a significant transformation. Our recent webinar titled Point of Receipt: Redefining Claims...
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Nicholas Lamparelli: Aug 20, 2026, 2:15:08 PM
Every claims organization has two systems of record. One is the claim system. The other is an inbox. The first is governed, audited, and reportable....
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Sean Chou: Aug 6, 2026, 11:51:28 AM
The most consequential moments in a claim happen before the claim is ever opened. A demand letter lands in an adjuster's inbox at 4:47 PM on a...
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Nicholas Lamparelli: Feb 24, 2026, 5:23:16 PM
Executive Summary In the insurance sector, the integrity of information provided by policyholders is paramount. When an insured party breaches a...
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Nicholas Lamparelli: Dec 31, 2025, 2:45:03 PM
Executive Summary In the insurance industry, the concepts underpinning thermodynamics offer a compelling framework to understand and manage the...
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Nicholas Lamparelli: Aug 27, 2025, 9:54:57 AM
Concise summary of the key elements from "When Algorithms Deny: AI and the New Frontier of Bad Faith" (originally published on JDSupra by Cozen...
4 min read
Fionna Kossmann: Aug 18, 2025, 4:31:17 PM
This guest article from Friendly first appeared HERE Like many claims professionals, I had developed a trusted process over the years—structured,...
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Macy Browning: Aug 18, 2025, 2:13:52 PM
This guest article from Elysian first appeared HERE Welcome to Part 1 of Delivering Claims Results. This series examines how traditional QA misses...
4 min read
Cara Carlone: Jul 10, 2025, 8:14:49 PM
Not long ago, the work of a claims adjuster occurred quietly behind the scenes, often in cubicles, over the phone, or via email. Consumers had a...
