2 min read
The One With Steve Harvill, Jim Halpert and Shakira!?
The One With Steve Harvill, Jim Halpert and Shakira!? by John Bachmann If you’ve ever seen one of my videos, you have most certainly heard me talking...
Claims (5)
2 min read
Adjusters Shouldn’t Answer the Phone
Adjusters Shouldn’t Answer the Phone by John Bachmann I was tagged in a LinkedIn post the other day where the individual was talking about what they...
2 min read
The One With Bill Wilson
The One With Bill Wilson by John Bachmann We’ve all heard that there’s a perception problem in insurance. Well even within insurance there are...
5 min read
A Brief Interview With Andreas Kleiner, CEO of American Modern Insurance Group (Connected Claims 2019 Conference Speaker)
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Nicholas Lamparelli: May 9, 2019 12:00:00 AM
A Brief Interview With Andreas Kleiner, CEO of American Modern Insurance Group (Connected Claims 2019 Conference Speaker) by Nicholas Lamparelli As...
2 min read
Do We Deserve A Boo!?
Do We Deserve A Boo!? by John Bachmann It’s easy to think we’re doing everything right when we stay in the safety of our nest. Sometimes we need to...
2 min read
Who is the Customer?
Who is the Customer? by John Bachmann Customer Service, Customer Care, Customer Experience. We all talk about these topics on a regular basis. So...
2 min read
Does More Money Equal a Better CX?
Does More Money Equal a Better CX? by John Bachmann Spoiler Alert: I don’t think paying more money on a Claim ensures a great experience. After...
2 min read
You Don’t Need Soft Skills in Claims
You Don’t Need Soft Skills in Claims by John Bachmann Sure you need technical skills to succeed in Claims, but interpersonal skills are key. But...
3 min read
WC and Marijuana Legalization Part 8: What impacts will state or federal legalization have on Medicare-set-Asides?
WC and Marijuana Legalization Part 8: What impacts will state or federal legalization have on Medicare-set-Asides? by Brian Reardon MBA,ARM,AIS This...
3 min read
WC and Marijuana Part 7: For states with an integration of workers’ compensation and medical marijuana programs, what additional costs should insurers cover beyond the drug itself?
WC and Marijuana Part 7: For states with an integration of workers’ compensation and medical marijuana programs, what additional costs should...