5 min read
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Nicholas Lamparelli: May 9, 2019 12:00:00 AM
A Brief Interview With Andreas Kleiner, CEO of American Modern Insurance Group (Connected Claims 2019 Conference Speaker) by Nicholas Lamparelli As...
2 min read
Do We Deserve A Boo!? by John Bachmann It’s easy to think we’re doing everything right when we stay in the safety of our nest. Sometimes we need to...
2 min read
Who is the Customer? by John Bachmann Customer Service, Customer Care, Customer Experience. We all talk about these topics on a regular basis. So...
2 min read
Does More Money Equal a Better CX? by John Bachmann Spoiler Alert: I don’t think paying more money on a Claim ensures a great experience. After...
2 min read
You Don’t Need Soft Skills in Claims by John Bachmann Sure you need technical skills to succeed in Claims, but interpersonal skills are key. But...
3 min read
WC and Marijuana Legalization Part 8: What impacts will state or federal legalization have on Medicare-set-Asides? by Brian Reardon MBA,ARM,AIS This...
3 min read
WC and Marijuana Part 7: For states with an integration of workers’ compensation and medical marijuana programs, what additional costs should...
9 min read
What Is An Independent Adjuster – Part 2 by Chris Stanley What is an Independent Adjuster: Part 2 (an exclusive excerpt from the Independent...
8 min read
What Is An Independent Adjuster? by Chris Stanley What is an Independent Adjuster: Part 1 (an exclusive excerpt from the Independent Adjuster’s...
4 min read
Marijuana and WC Part 4: Educating Medical Providers under a Prescription-Based Model in Workers’ Compensation by Brian Reardon MBA,ARM,AIS This is...
