2 min read
Claims is the Place to Be
Claims is the Place to Be by John Bachmann It’s what an insurance company is selling. So why wouldn’t it be most important component of an insurance...
Claims (4)
2 min read
Dealing with Stress in Claims
Dealing with Stress in Claims by John Bachmann I truly believe that a career in Claims is so fulfilling on so many levels. But stress seems to be a...
2 min read
What is an Insurance Nerd?
What is an Insurance Nerd? by John Bachmann To be honest, I can’t believe we haven’t answered this age-old question. What is an Insurance Nerd? In...
2 min read
The One With Steve Harvill, Jim Halpert and Shakira!?
The One With Steve Harvill, Jim Halpert and Shakira!? by John Bachmann If you’ve ever seen one of my videos, you have most certainly heard me talking...
2 min read
Adjusters Shouldn’t Answer the Phone
Adjusters Shouldn’t Answer the Phone by John Bachmann I was tagged in a LinkedIn post the other day where the individual was talking about what they...
2 min read
The One With Bill Wilson
The One With Bill Wilson by John Bachmann We’ve all heard that there’s a perception problem in insurance. Well even within insurance there are...
5 min read
A Brief Interview With Andreas Kleiner, CEO of American Modern Insurance Group (Connected Claims 2019 Conference Speaker)
A Brief Interview With Andreas Kleiner, CEO of American Modern Insurance Group (Connected Claims 2019 Conference Speaker) by Nicholas Lamparelli As...
2 min read
Do We Deserve A Boo!?
Do We Deserve A Boo!? by John Bachmann It’s easy to think we’re doing everything right when we stay in the safety of our nest. Sometimes we need to...
2 min read
Who is the Customer?
Who is the Customer? by John Bachmann Customer Service, Customer Care, Customer Experience. We all talk about these topics on a regular basis. So...
2 min read
Does More Money Equal a Better CX?
Does More Money Equal a Better CX? by John Bachmann Spoiler Alert: I don’t think paying more money on a Claim ensures a great experience. After...