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effective communication

3 min read

Built to Flex: What Modern Insurers Can Learn from Netflix, Shopify, and Stripe About Policyholder Communication

Picture of Leslie Sapienza Leslie Sapienza: Jul 3, 2025 10:09:34 AM

Today’s most prominent (and prolific) companies achieved success by building intelligently upon aging foundations instead of utilizing a rip and...

effective communication Policyholder Communication
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4 min read

Dear Insurance Industry. . . a letter from those you serve

Picture of Ben Baker Ben Baker: Sep 16, 2020 12:00:00 AM

Dear Insurance Industry. . . a letter from those you serve by Ben Baker Photo by Suzy Hazelwood from Pexels If your customers were to write you an...

Crazy Ideas Future of Insurance effective communication Risk Management customer experience Claims Podcast Agents & Brokers Insurance Industry Marketing Hey #Insurance Customer Service Continuing Education valuing clients understanding client needs listening to clients
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4 min read

Speaking To Be Understood

Picture of Ben Baker Ben Baker: Feb 10, 2020 12:00:00 AM

Speaking To Be Understood by Ben Baker photo courtesy of www.pexels.com The other night, my sixteen-year-old son and I became frustrated with each...

Career Transitions Sales Crazy Ideas Mid Career Career effective communication Early Career Agents & Brokers Insurance Industry Marketing Corporate Culture Continuing Education creating opportunities building relationships active listening speaking to understand building trust
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4 min read

Let’s Start The Year Off Right

Picture of Ben Baker Ben Baker: Jan 21, 2020 12:00:00 AM

Let’s Start The Year Off Right by Ben Baker image courtesy of Pexels.com The biggest question I ask all my clients this time of year is, what did you...

Lemonade Out Of Lemons Future of Insurance learn through experience helping you succeed effective communication Millennials Insurance Industry Education Marketing Hey #Insurance making companies better admit your challenges and move forward internal communication overcoming challenges
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4 min read

Five Ways to Add Value That Do Not Cost You a Penny!

Picture of Ben Baker Ben Baker: Apr 16, 2019 12:00:00 AM

Five Ways to Add Value That Do Not Cost You a Penny! by Ben Baker As a consumer of insurance, I am tired of hearing about how every carrier can save...

Crazy Ideas Future of Insurance effective communication customer experience Agents & Brokers Insurance Industry Conferences & Events Marketing Your Brand Marketing Corporate Culture adding value customer first
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