Leslie Sapienza

Leslie Sapienza recently joined OSG to lead the Insurance Product and Consulting practice, bringing over 30 years of experience in large-scale technology transformations within the insurance sector. At Prudential Financial, Leslie led the U.S. Business Customer Communication Management team, where she oversaw all inbound and outbound service communications, managing a network of 10+ print/mail vendors. Her leadership drove transformative change, implementing print optimization and digital adoption initiatives that streamlined communication, improved content quality, and enhanced the customer experience with a cohesive “one voice” tone and style. Leslie’s career also includes senior management consulting roles, including at KPMG. Outside of work, she’s an advocate for health and fitness, particularly as a cancer survivor, and enjoys hiking, pickleball, and gardening.

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Your Customers Are Ignoring You—And It’s Your Fault: Why Hyper-Personalized Communication Is the Future of Insurance

You know that digital technology has become entirely universal in society when you see our grandmothers, grandfathers, and other seniors playing Wordle and sharing results on Facebook, WhatsApp, or text messaging. When seniors buy and send gifts...

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