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Customer Service

5 min read

The Insurer's Service Delivery Dilemma: Evaluating Your Options in 2025

Picture of Michelle Bothe Michelle Bothe: Sep 15, 2025 4:18:48 PM

TLDR; Customer expectations are rising, and traditional staffing models are failing to scale efficiently. Insurers face five viable options for...

Call Centers Customer Service
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4 min read

Dear Insurance Industry. . . a letter from those you serve

Picture of Ben Baker Ben Baker: Sep 16, 2020 12:00:00 AM

Dear Insurance Industry. . . a letter from those you serve by Ben Baker Photo by Suzy Hazelwood from Pexels If your customers were to write you an...

Crazy Ideas Future of Insurance effective communication Risk Management customer experience Claims Podcast Agents & Brokers Insurance Industry Marketing Hey #Insurance Customer Service Continuing Education valuing clients understanding client needs listening to clients
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4 min read

How to Create a Superior Customer Experience

Picture of Ben Baker Ben Baker: May 14, 2019 12:00:00 AM

How to Create a Superior Customer Experience by Ben Baker Customer experience is vastly different from customer service. Customer service deals with...

Future of Insurance Millennials customer experience brand champions Inspirational Insurance Industry Education Marketing Corporate Culture exceeding expectations adding real value Customer Service raving fans of your brand telling the story of insurance
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6 min read

7 Steps to Serve like Sam – Hong Kong’s Most Renowned Tailor

Antonio Canas: Nov 18, 2014 12:00:00 AM

7 Steps to Serve like Sam – Hong Kong’s Most Renowned Tailor by Antonio Canas Update in 2020 we added a video companion to this article: My...

Inspirational Customer Service
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