Community Insights

 

Insurance Trends, Ideas, & Analysis From Insurance Nerds

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4 min read

When Claims Go Viral: The Rise of Adjusters on SocialMedia

Not long ago, the work of a claims adjuster occurred quietly behind the scenes, often in cubicles, over the phone, or via email. Consumers had a limited view into the process, if any. Now, thanks to social media, it has since changed. An increasing...

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2 min read

Why decades of digital neglect may be a barrier to AI adoption

This spring’s insurance conference season provided one coherent theme: “AI is the future.” Executives discussed progress in testing and releasing...

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2 min read

How to Treat Sales Anxiety Like a Pesky Tag-Along

This guest article from Sheldon Snodgrass first appeared HERE Unsurprisingly, “On Anxiety” is the title of the first chapter of my book, "The Anxious...

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3 min read

Built to Flex: What Modern Insurers Can Learn from Netflix, Shopify, and Stripe About Policyholder Communication

Today’s most prominent (and prolific) companies achieved success by building intelligently upon aging foundations instead of utilizing a rip and...

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5 min read

Responsive Scaling: A Strategic Approach to Staffing in Insurance Organizations

Insurance organizations operate in a unique and challenging environment. As complex financial entities, they require specialized talent across...

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3 min read

Customer Literacy and Digital Fluency: Why it must go beyond IT

Digital Literacy: The Digital Transformation Landscape By Meg McCormack, Paul Roderick CPCU ARM, Michael DeRoche, CPCU, and Kerry Macca Across the...

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1 min read

Financial Planners Must Understand Human Behavior - The Get Ready Money Podcast

On this episode of The Get Ready Money Podcast, I spoke with Matt Goren, a leader in developing industry leading financial education about changing...

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3 min read

Reinventing Data Intake: What We Learned About Faster, Smarter Underwriting

Nothing torpedoes underwriting productivity faster than an inbox full of half-completed PDFs, stray spreadsheets, and email chains that stretch for...

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1 min read

Does Money Equal Happiness? The Get Ready Money Podcast

On this episode of The Get Ready Money Podcast, I spoke with Jessica Moorhouse, author, money expert and podcast host about changing the way we think...

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2 min read

The Future of Insurance USA 2025 – Conference Takeaways

At this year’s The Future of Insurance USA 2025 in Chicago, the message was clear: insurance is undergoing a fundamental transformation. All...

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