Why managing process change is more important than new technology

Insurers Urged to Prioritize Process Management Over New Technology

A recent opinion piece argues that before adopting new systems, insurers should focus on organizing their institutional knowledge and reviewing their processes. The article suggests that while new technology can be beneficial, managing process change is crucial for its effective implementation.

Original Source: https://www.dig-in.com/opinion/why-managing-process-change-is-more-important-than-new-technology