Nick Lamparelli & Leslie Sapienza

Leslie Sapienza recently joined OSG to lead the Insurance Product and Consulting practice, bringing over 30 years of experience in large-scale technology transformations within the insurance sector. At Prudential Financial, Leslie led the U.S. Business Customer Communication Management team, where she oversaw all inbound and outbound service communications, managing a network of 10+ print/mail vendors. Her leadership drove transformative change, implementing print optimization and digital adoption initiatives that streamlined communication, improved content quality, and enhanced the customer experience with a cohesive “one voice” tone and style. Leslie’s career also includes senior management consulting roles, including at KPMG. Outside of work, she’s an advocate for health and fitness, particularly as a cancer survivor, and enjoys hiking, pickleball, and gardening. Nick Lamparelli is Managing Partner of Insurance Nerds and a near 3-decade veteran in insurance & risk management.

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Beyond Generic Renewals: How Insurers Can Transform Policy Renewals Into Personalized Customer Care

Insurance companies sit on goldmines of customer data, yet most still send out generic renewal notices that feel more like demanding bills than valuable communications. In an age where Netflix knows exactly what shows you'll like and Amazon predicts...

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