3 min read
Efficiency and Experience Are One Investment, Part 2: One Budget
"Tell me how you measure me, and I will tell you how I will behave." Eliyahu Goldratt Part 1 described how insurers came to fund efficiency and...
Efficiency and Experience Series
2 min read
Efficiency and Experience Are One Investment, Part 1: The Split
"Every system is perfectly designed to get the results it gets." Paul Batalden Insurance planning often splits into two separate discussions. One...