2 min read
Agentic AI in Policy Servicing, Part 3: Keeping Agents in Control
"Trust, but verify." Russian proverb The question raised in nearly every conversation about agentic AI is how to stay in control of automated actions...
Insurance Carriers
3 min read
Agentic AI in Policy Servicing, Part 2: Four Places to Start
"A complex system that works is invariably found to have evolved from a simple system that worked." John Gall The strongest early candidates for...
3 min read
Efficiency and Experience Are One Investment, Part 2: One Budget
"Tell me how you measure me, and I will tell you how I will behave." Eliyahu Goldratt Part 1 described how insurers came to fund efficiency and...
2 min read
Efficiency and Experience Are One Investment, Part 1: The Split
"Every system is perfectly designed to get the results it gets." Paul Batalden Insurance planning often splits into two separate discussions. One...
2 min read
Isaias Breaks the Silence
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David Delaney: Oct 9, 2026, 11:01:46 AM
Last month, we wrote about a hurricane season that refused to show up. Strong El Nino conditions had suppressed Atlantic tropical development to...
2 min read
Agentic AI in Policy Servicing, Part 1: Where It Fits and Where It Does Not
"There is nothing so useless as doing efficiently that which should not be done at all." Peter Drucker Policy servicing has absorbed automation for a...
2 min read
Hurricane Andrew's Legacy: Crucial Lessons for Today's Insurers
David Delaney: Sep 6, 2026, 12:40:25 PM
Adapted for Insurance Nerds from "Viewpoint: When Andrew Returns – A Look Back at a Pivotal Insurance Event," Insurance Journal, August 25, 2026. If...
2 min read
The Insurance Platform Wars: What Guidewire and Duck Creek's Rivalry Means for the Industry
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Nicholas Lamparelli: Dec 17, 2025, 10:30:15 AM
Michelle Bothe's recent article "The Platform Emperors - Where the Story Begins" provides a fascinating glimpse into the evolving landscape of...