In this episode of Profiles in Risk, I spoke with Kyle Nakatsuji, CEO of Clearcover, an auto insurer looking to deliver the right coverage, at the right time, so you can pay less. We discussed the challenges of auto insurance as a business, the challenges of insurance as a venture-backed investment & the what it means to be customer-centric.
Kyle will be on a panel discussing customer centricity at the Insurance Nexus, Insurance AI and Analytics USA Summit in Chicago on June 27th & 28th. Use Discount code: INSNerds200 to get $200 off.
DISCUSSED IN THIS EPISODE:
Neo-Agent – Kyle’s term for the new insurtech style agents and brokers. Karn Saroya of Cover (interviewed here was brought up as an example)
The 1997 Amazon Shareholder’s Letter by Jeff Bezos
“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.”
BOOKS RECOMMENDED ON THE SHOW