--- title: Claims 2020 Predictions - InsNerds.com description: The Claims space has seen incredible transformation in the last few years. The adoption of new technology and rapidly changing customer expectations continue to impact the promise end of the insurance policy. Which trends will continue into 2020 and change the way we interact with insureds and claimants? In this episode of The Insurance Nerdery, image: https://insnerds.com/hubfs/Imported_Blog_Media/Amber-100x100.jpg --- 1 min read # Claims 2020 Predictions [ Amber Wuollet ](https://insnerds.com/insights/author/amber-wuollet) : Oct 16, 2019 12:00:00 AM [Uncategorized](https://insnerds.com/insights/tag/uncategorized) ![Claims 2020 Predictions](https://insnerds.com/hubfs/Imported_Blog_Media/Amber-100x100.jpg) The Claims space has seen incredible transformation in the last few years. The adoption of new technology and rapidly changing customer expectations continue to impact the promise end of the insurance policy. Which trends will continue into 2020 and change the way we interact with insureds and claimants? In this episode of The Insurance Nerdery, I share my predictions on claim frequency, volatility, apps, drones, and customer experience. What do you think we’ll see in the next wave of claims insurtech? ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/Amber-100x100.jpg?width=100&height=100&name=Amber-100x100.jpg) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/Amber-100x100.jpg?width=100&height=100&name=Amber-100x100.jpg) ### About Amber Wuollet Amber is a people-focused creative type who is energized by challenge, fueled by coffee, and fascinated by the power of data and innovation to reshape the world. She spend her days surrounded by data scientists and product leaders who see opportunity in each problem and solutions to each question. She's the co-host of The Insurance Nerdery video blog by Insurance Nerds. - [![](https://insnerds.com/hubfs/Imported_Blog_Media/web-Jan-03-2025-01-03-00-8732-AM.png) ![](https://insnerds.com/hubfs/Imported_Blog_Media/web-Jan-03-2025-01-03-00-8732-AM.png) ](https://www.linkedin.com/in/amber-wuollet/) [![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/Amber-150x150.jpg?width=150&height=150&name=Amber-150x150.jpg)](https://www.linkedin.com/in/amber-wuollet/) ##### [ Amber Wuollet](https://insnerds.com/author/amber-wuollet/) [Website](https://www.linkedin.com/in/amber-wuollet/)  |  + posts Amber is a people-focused creative type who is energized by challenge, fueled by coffee, and fascinated by the power of data and innovation to reshape the world. She spend her days surrounded by data scientists and product leaders who see opportunity in each problem and solutions to each question. She's the co-host of The Insurance Nerdery video blog by Insurance Nerds. ### Related Posts - [Who is the Customer?](https://insnerds.com/who-is-the-customer/) Customer Service, Customer Care, Customer Experience. We all talk about these topics on a regular… - [Claims is the Place to Be](https://insnerds.com/claims-is-the-place-to-be-2/) It’s what an insurance company is selling. So why wouldn’t it be most important component… - [Dealing with Stress in Claims](https://insnerds.com/dealing-with-stress-in-claims/) I truly believe that a career in Claims is so fulfilling on so many levels. … [**Share](https://www.linkedin.com/cws/share?url=https%3A%2F%2Finsnerds.com%2Fclaims-2020-predictions%2F%3Futm_source%3Dlinkedin%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Tweet](https://twitter.com/intent/tweet?text=Claims+2020+Predictions&url=https%3A%2F%2Finsnerds.com%2Fclaims-2020-predictions%2F%3Futm_source%3Dtwitter%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare&via=InsNerds) [**Share](https://www.facebook.com/share.php?u=https%3A%2F%2Finsnerds.com%2Fclaims-2020-predictions%2F%3Futm_source%3Dfacebook%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Finsnerds.com%2Fclaims-2020-predictions%2F%3Futm_source%3Dreddit%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Email](mailto:?subject=Claims%202020%20Predictions&body=The%20Claims%20space%20has%20seen%20incredible%20transformation%20in%20the%20last%20few%20years.%20The%20adoption%20of%20new%20technology%20and%20rapidly%20changing%20customer%20expectations%20continue%20to%20impact%20the%20promise%20end%20of%20the%20insurance%20policy.%20Which%20trends%20will%20continue%20into%202020%20and%20change%20the%20way%20we%20interact%20with%20insureds%20and%20claimants%3F%20In%20this%20episode%20of%20The%20Insurance%20Nerdery%2C%0D%0A%0D%0ARead%20More%20Here:%20%20https%3A%2F%2Finsnerds.com%2Fclaims-2020-predictions%2F%3Futm_source%3Demail%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [![Michigan Takes on PIP](https://insnerds.com/hubfs/Imported_Blog_Media/Amber-100x100-3.jpg) ](https://insnerds.com/insights/michigan-takes-on-pip) 1 min read #### [Michigan Takes on PIP](https://insnerds.com/insights/michigan-takes-on-pip) [Amber Wuollet](https://insnerds.com/insights/author/amber-wuollet) : Jun 12, 2019 12:00:00 AM Michigan Takes on PIP by Amber Wuollet Michigan’s No Fault Personal Injury Protection coverage was launched 45 years ago to reduce lawsuits... [Uncategorized](https://insnerds.com/insights/tag/uncategorized) [Read More](https://insnerds.com/insights/michigan-takes-on-pip) [![A Brief Interview With Laura Pierman, VP of Claims Operations for Amerisure (Connected Claims 2019 Conference Speaker)](https://insnerds.com/hubfs/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-03-18-20-5289-AM.jpg) ](https://insnerds.com/insights/a-brief-interview-with-laura-pierman-vp-of-claims-operations-for-amerisure-connected-claims-2019-conference-speaker) 4 min read #### [A Brief Interview With Laura Pierman, VP of Claims Operations for Amerisure (Connected Claims 2019 Conference Speaker)](https://insnerds.com/insights/a-brief-interview-with-laura-pierman-vp-of-claims-operations-for-amerisure-connected-claims-2019-conference-speaker) ![Picture of Nicholas Lamparelli](https://insnerds.com/hs-fs/hubfs/Nick%20Lamparelli(Headshot%20GS).jpg?width=30&name=Nick%20Lamparelli(Headshot%20GS).jpg) [Nicholas Lamparelli](https://insnerds.com/insights/author/nicholas-lamparelli) : Mar 7, 2019 12:00:00 AM A Brief Interview With Laura Pierman, VP of Claims Operations for Amerisure (Connected Claims 2019 Conference Speaker) by Nicholas Lamparelli ... [Uncategorized](https://insnerds.com/insights/tag/uncategorized) [Read More](https://insnerds.com/insights/a-brief-interview-with-laura-pierman-vp-of-claims-operations-for-amerisure-connected-claims-2019-conference-speaker) [![2019 Insurance Nexus Connected Claims Conference – InsurAnalytics](https://insnerds.com/hubfs/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-01-23-14-6139-AM.jpg) ](https://insnerds.com/insights/2019-insurance-nexus-connected-claims-conference-insuranalytics) 1 min read #### [2019 Insurance Nexus Connected Claims Conference – InsurAnalytics](https://insnerds.com/insights/2019-insurance-nexus-connected-claims-conference-insuranalytics) ![Picture of Nicholas Lamparelli](https://insnerds.com/hs-fs/hubfs/Nick%20Lamparelli(Headshot%20GS).jpg?width=30&name=Nick%20Lamparelli(Headshot%20GS).jpg) [Nicholas Lamparelli](https://insnerds.com/insights/author/nicholas-lamparelli) : Jun 11, 2019 12:00:00 AM 2019 Insurance Nexus Connected Claims Conference – InsurAnalytics by Nicholas Lamparelli Insurance</span> Nexus Connected Claims... [Conferences & Events](https://insnerds.com/insights/tag/conferences-events) [Video](https://insnerds.com/insights/tag/video) [Profiles in Risk](https://insnerds.com/insights/tag/profiles-in-risk) [Read More](https://insnerds.com/insights/2019-insurance-nexus-connected-claims-conference-insuranalytics) ![](https://px.ads.linkedin.com/collect/?pid=7110236&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Amber Wuollet", "url" : "https://insnerds.com/insights/author/amber-wuollet" }, "dateModified" : "2025-01-03T01:04:43.990Z", "datePublished" : "2019-10-16T04:00:00.000Z", "headline" : "Claims 2020 Predictions - InsNerds.com", "image" : [ "https://insnerds.com/hubfs/Imported_Blog_Media/Amber-100x100.jpg" ], "mainEntityOfPage" : { "@id" : "https://insnerds.com/insights/claims-2020-predictions", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://insnerds.com/hubfs/InsNerds%20Large%20print%20quality.png" }, "name" : "Insurance Nerds" } } ```