Customer Service, Customer Care, Customer Experience.
We all talk about these topics on a regular basis. So answering the question of “Who is the Customer?” should be easy, right?
The obvious answer would be an insured. A policy holder.
Alright, I’ll give you that.
But Claims folks deal with a number of different people on any given claim. Is the insured the only person that is our customer?
In this episode of The Insurance Nerdery, I challenge you Claims Pros. Because you know me, I don’t want to stop at the easy answer.
Let’s level up our Claims Customer Experience!