--- title: Does More Money Equal a Better CX? - InsNerds.com description: "Spoiler Alert: I don’t think paying more money on a Claim ensures a great experience. After appearing on a podcast with my good friend Joey Giangola, another friend in the industry asked me where was my line for paying more money to ensure a great customer experience. If we think cash is the only difference," image: https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-01-42-02-0591-AM.jpeg --- 2 min read # Does More Money Equal a Better CX? [ John Bachmann ](https://insnerds.com/insights/author/john-bachmann) : Mar 13, 2019 12:00:00 AM [cx](https://insnerds.com/insights/tag/cx) [The Nerdery](https://insnerds.com/insights/tag/the-nerdery) [adjuster life](https://insnerds.com/insights/tag/adjuster-life) [insurance vlog](https://insnerds.com/insights/tag/insurance-vlog) [claims life](https://insnerds.com/insights/tag/claims-life) [The Insurance Nerdery](https://insnerds.com/insights/tag/the-insurance-nerdery) [insurance life](https://insnerds.com/insights/tag/insurance-life) [cx fanboy](https://insnerds.com/insights/tag/cx-fanboy) [customer experience](https://insnerds.com/insights/tag/customer-experience) [Claims](https://insnerds.com/insights/tag/claims) [insurance vlogging](https://insnerds.com/insights/tag/insurance-vlogging) [Video](https://insnerds.com/insights/tag/video) ![Does More Money Equal a Better CX?](https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-01-42-02-0591-AM.jpeg) ***Spoiler Alert:***  I don’t think paying more money on a Claim ensures a great experience. After appearing on a [podcast with my good friend Joey Giangola](https://www.agencynation.com/claims-service-makes-lifetime-clients/), another [friend in the industry asked me](https://www.linkedin.com/feed/update/urn:li:activity:6465180448355024896) where was my line for paying more money to ensure a great customer experience. If we think cash is the only difference, we are definitely selling our Claims folks and our Customers short. We jump into this discussion in this episode of [The Insurance Nerdery](https://www.youtube.com/c/TheInsuranceNerdery). ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-01-42-02-0591-AM.jpeg?width=100&height=100&name=8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-01-42-02-0591-AM.jpeg) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-01-42-02-0591-AM.jpeg?width=100&height=100&name=8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-01-42-02-0591-AM.jpeg) ### About John Bachmann Helping People Help People - that's John's true passion. 
As a Claims Leader in the insurance industry, he was able to live that passion through mentoring and coaching licensed insurance adjusters so that they were prepared to help customers and claimants through their most difficult experiences. He has been fortunate enough to lead award-winning teams of insurance professionals as well has been able to lead and participate in cross-functional capacities focusing on the improvement of the Customer Experience.
 He is currently on a mission to help improve upon the relationships between Carriers, Agencies, and Clients so that the Customer wins. He has been referred to as an "Insurance Nerd", "Claims Guy", and "Customer Experience Fan Boy" - and when asked John says he would have to agree! John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production" which provides commentary about the insurance industry. - [![](https://insnerds.com/hubfs/Imported_Blog_Media/twitter-Jan-03-2025-01-42-04-6952-AM.png) ![](https://insnerds.com/hubfs/Imported_Blog_Media/twitter-Jan-03-2025-01-42-04-6952-AM.png) ](https://twitter.com/johnbachmann80) - [![](https://insnerds.com/hubfs/Imported_Blog_Media/facebook-Jan-03-2025-01-42-01-1580-AM.png) ![](https://insnerds.com/hubfs/Imported_Blog_Media/facebook-Jan-03-2025-01-42-01-1580-AM.png) ](https://www.facebook.com/john.bachmann1) - [![](https://insnerds.com/hubfs/Imported_Blog_Media/linkedin-Jan-03-2025-01-42-06-1901-AM.png) ![](https://insnerds.com/hubfs/Imported_Blog_Media/linkedin-Jan-03-2025-01-42-06-1901-AM.png) ](http://www.linkedin.com/in/john-bachmann) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-01-42-01-8092-AM.jpeg?width=150&height=150&name=8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-01-42-01-8092-AM.jpeg) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-01-42-01-8092-AM.jpeg?width=150&height=150&name=8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-01-42-01-8092-AM.jpeg) ##### [ John Bachmann](https://insnerds.com/author/john-bachmann/) + posts Helping People Help People - that's John's true passion. 
As a Claims Leader in the insurance industry, he was able to live that passion through mentoring and coaching licensed insurance adjusters so that they were prepared to help customers and claimants through their most difficult experiences. He has been fortunate enough to lead award-winning teams of insurance professionals as well has been able to lead and participate in cross-functional capacities focusing on the improvement of the Customer Experience.
 He is currently on a mission to help improve upon the relationships between Carriers, Agencies, and Clients so that the Customer wins. He has been referred to as an "Insurance Nerd", "Claims Guy", and "Customer Experience Fan Boy" - and when asked John says he would have to agree! John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production" which provides commentary about the insurance industry. ### Related Posts - [You Don’t Need Soft Skills in Claims](https://insnerds.com/you-dont-need-soft-skills-in-claims/) Sure you need technical skills to succeed in Claims, but interpersonal skills are key. But… - [![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/big0545202019_jpg_jpg_CROP__promo-xlarge2_jpg-150x150-Jan-03-2025-01-41-59-9558-AM.jpg?width=150&height=150&name=big0545202019_jpg_jpg_CROP__promo-xlarge2_jpg-150x150-Jan-03-2025-01-41-59-9558-AM.jpg) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/big0545202019_jpg_jpg_CROP__promo-xlarge2_jpg-150x150-Jan-03-2025-01-41-59-9558-AM.jpg?width=150&height=150&name=big0545202019_jpg_jpg_CROP__promo-xlarge2_jpg-150x150-Jan-03-2025-01-41-59-9558-AM.jpg) ](https://insnerds.com/brian-why-i-love-insurance/) [Why I Love Insurance - Brian's Story](https://insnerds.com/brian-why-i-love-insurance/) My insurance careers reads like a Dr. Seuss book…”Oh, the Places You’ll Go!”  I started… - [![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/pixabay-boring-150x150-Jan-03-2025-01-42-01-6362-AM.jpg?width=150&height=150&name=pixabay-boring-150x150-Jan-03-2025-01-42-01-6362-AM.jpg) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/pixabay-boring-150x150-Jan-03-2025-01-42-01-6362-AM.jpg?width=150&height=150&name=pixabay-boring-150x150-Jan-03-2025-01-42-01-6362-AM.jpg) ](https://insnerds.com/image-problem/) [The Insurance Industry Has An Image Problem](https://insnerds.com/image-problem/) When discussing generations it's impossible not to generalize. This article won't apply to all Baby… [**Share](https://www.linkedin.com/cws/share?url=https%3A%2F%2Finsnerds.com%2Fdoes-more-money-equal-better-cx%2F%3Futm_source%3Dlinkedin%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Tweet](https://twitter.com/intent/tweet?text=Does+More+Money+Equal+a+Better+CX%3F&url=https%3A%2F%2Finsnerds.com%2Fdoes-more-money-equal-better-cx%2F%3Futm_source%3Dtwitter%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare&via=InsNerds) [**Share](https://www.facebook.com/share.php?u=https%3A%2F%2Finsnerds.com%2Fdoes-more-money-equal-better-cx%2F%3Futm_source%3Dfacebook%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Finsnerds.com%2Fdoes-more-money-equal-better-cx%2F%3Futm_source%3Dreddit%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Email](mailto:?subject=Does%20More%20Money%20Equal%20a%20Better%20CX%3F&body=Spoiler%20Alert%3A%C2%A0%20I%20don%E2%80%99t%20think%20paying%20more%20money%20on%20a%20Claim%20ensures%20a%20great%20experience.%20After%20appearing%20on%20a%20podcast%20with%20my%20good%20friend%20Joey%20Giangola%2C%20another%20friend%20in%20the%20industry%20asked%20me%20where%20was%20my%20line%20for%20paying%20more%20money%20to%20ensure%20a%20great%20customer%20experience.%20If%20we%20think%20cash%20is%20the%20only%20difference%2C%0D%0A%0D%0ARead%20More%20Here:%20%20https%3A%2F%2Finsnerds.com%2Fdoes-more-money-equal-better-cx%2F%3Futm_source%3Demail%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [![Who is the Customer?](https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-12-59-48-3153-AM.jpeg) ](https://insnerds.com/insights/who-is-the-customer) 2 min read #### [Who is the Customer?](https://insnerds.com/insights/who-is-the-customer) [John Bachmann](https://insnerds.com/insights/author/john-bachmann) : Mar 27, 2019 12:00:00 AM Who is the Customer? by John Bachmann Customer Service, Customer Care, Customer Experience. We all talk about these topics on a regular basis.... [cx](https://insnerds.com/insights/tag/cx) [story telling](https://insnerds.com/insights/tag/story-telling) [The Nerdery](https://insnerds.com/insights/tag/the-nerdery) [adjuster life](https://insnerds.com/insights/tag/adjuster-life) [insurance vlog](https://insnerds.com/insights/tag/insurance-vlog) [claims life](https://insnerds.com/insights/tag/claims-life) [The Insurance Nerdery](https://insnerds.com/insights/tag/the-insurance-nerdery) [insurance life](https://insnerds.com/insights/tag/insurance-life) [cx fanboy](https://insnerds.com/insights/tag/cx-fanboy) [customer experience](https://insnerds.com/insights/tag/customer-experience) [Claims](https://insnerds.com/insights/tag/claims) [insurance vlogging](https://insnerds.com/insights/tag/insurance-vlogging) [Video](https://insnerds.com/insights/tag/video) [Read More](https://insnerds.com/insights/who-is-the-customer) [![The One With Steve Harvill, Jim Halpert and Shakira!?](https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-12-59-48-3153-AM.jpeg) ](https://insnerds.com/insights/the-one-with-steve-harvill-jim-halpert-and-shakira) 2 min read #### [The One With Steve Harvill, Jim Halpert and Shakira!?](https://insnerds.com/insights/the-one-with-steve-harvill-jim-halpert-and-shakira) [John Bachmann](https://insnerds.com/insights/author/john-bachmann) : Jul 31, 2019 12:00:00 AM The One With Steve Harvill, Jim Halpert and Shakira!? by John Bachmann If you’ve ever seen one of my videos, you have most certainly heard... [adjuster](https://insnerds.com/insights/tag/adjuster) [story telling](https://insnerds.com/insights/tag/story-telling) [The Nerdery](https://insnerds.com/insights/tag/the-nerdery) [adjuster life](https://insnerds.com/insights/tag/adjuster-life) [insurance vlog](https://insnerds.com/insights/tag/insurance-vlog) [claims life](https://insnerds.com/insights/tag/claims-life) [The Insurance Nerdery](https://insnerds.com/insights/tag/the-insurance-nerdery) [insurance life](https://insnerds.com/insights/tag/insurance-life) [Claims](https://insnerds.com/insights/tag/claims) [insurance vlogging](https://insnerds.com/insights/tag/insurance-vlogging) [insurance](https://insnerds.com/insights/tag/insurance) [Video](https://insnerds.com/insights/tag/video) [Read More](https://insnerds.com/insights/the-one-with-steve-harvill-jim-halpert-and-shakira) [![Adjusters Shouldn’t Answer the Phone](https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-01-45-46-9260-AM.jpeg) ](https://insnerds.com/insights/adjusters-shouldnt-answer-the-phone) 2 min read #### [Adjusters Shouldn’t Answer the Phone](https://insnerds.com/insights/adjusters-shouldnt-answer-the-phone) [John Bachmann](https://insnerds.com/insights/author/john-bachmann) : Jul 17, 2019 12:00:00 AM Adjusters Shouldn’t Answer the Phone by John Bachmann I was tagged in a LinkedIn post the other day where the individual was talking about what... [adjuster](https://insnerds.com/insights/tag/adjuster) [story telling](https://insnerds.com/insights/tag/story-telling) [The Nerdery](https://insnerds.com/insights/tag/the-nerdery) [adjuster life](https://insnerds.com/insights/tag/adjuster-life) [insurance vlog](https://insnerds.com/insights/tag/insurance-vlog) [claims life](https://insnerds.com/insights/tag/claims-life) [The Insurance Nerdery](https://insnerds.com/insights/tag/the-insurance-nerdery) [insurance life](https://insnerds.com/insights/tag/insurance-life) [Claims](https://insnerds.com/insights/tag/claims) [insurance vlogging](https://insnerds.com/insights/tag/insurance-vlogging) [insurance](https://insnerds.com/insights/tag/insurance) [Video](https://insnerds.com/insights/tag/video) [Read More](https://insnerds.com/insights/adjusters-shouldnt-answer-the-phone) ![](https://px.ads.linkedin.com/collect/?pid=7110236&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "John Bachmann", "url" : "https://insnerds.com/insights/author/john-bachmann" }, "dateModified" : "2025-01-03T01:44:05.711Z", "datePublished" : "2019-03-13T04:00:00.000Z", "headline" : "Does More Money Equal a Better CX? - InsNerds.com", "image" : [ "https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-01-42-02-0591-AM.jpeg" ], "mainEntityOfPage" : { "@id" : "https://insnerds.com/insights/does-more-money-equal-better-cx", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://insnerds.com/hubfs/InsNerds%20Large%20print%20quality.png" }, "name" : "Insurance Nerds" } } ```