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4 min read

CX in a Post-Pandemic World

Ben Baker: Jul 21, 2020 12:00:00 AM

CX in a Post-Pandemic World by Ben Baker Photo by Andrea Piacquadio from Pexels If we want to capture the hearts and minds of our clients, stop being...

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2 min read

What is NPS?

John Bachmann: Apr 10, 2019 12:00:00 AM

What is NPS? by John Bachmann In insurance, we throw around a lot of terms and acronyms. It’s no different when we start digging into Customer...

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2 min read

Who is the Customer?

John Bachmann: Mar 27, 2019 12:00:00 AM

Who is the Customer? by John Bachmann Customer Service, Customer Care, Customer Experience. We all talk about these topics on a regular basis. So...

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2 min read

Does More Money Equal a Better CX?

John Bachmann: Mar 13, 2019 12:00:00 AM

Does More Money Equal a Better CX? by John Bachmann Spoiler Alert: I don’t think paying more money on a Claim ensures a great experience. After...

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