You Don’t Need Soft Skills in Claims

 

Sure you need technical skills to succeed in Claims, but interpersonal skills are key.

But John, your title says we don’t need soft skills!

I stand by the title.

Recently I saw a clip of Claude Silver speaking on LinkedIn.  Claude is the Chief Heart Officer of Gary Vaynerchuk’s VaynerMedia.  She was talking about how calling them “soft skills” is so debilitating.

These are some of the most difficult skills we’ll ever use.  Not only that, but they are necessary to our success. 

Not just in Claims or Insurance.  But in life.

So here and now, we’re not calling them soft skills any more.  We’ll call them hard skills or necessary skills.

I give you a glimpse of the three skills that I believe are the difference between good Claims professionals and the Superstars in this episode of The Insurance Nerdery.

About John Bachmann

John has a strong passion for helping people help people. In his roles within claims leadership, he has been able to live that passion through mentoring, coaching, evaluating, and recognizing the talents of licensed insurance adjusters. He has been fortunate enough to lead award-winning teams of insurance professionals that handle multiple lines of coverage including general liability, product liability, homeowner, and automobile claims. He has also had the opportunity to lead as well as participate in cross-functional capacities focusing on the improvement of the customer experience. John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production"

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