Sure you need technical skills to succeed in Claims, but interpersonal skills are key.
But John, your title says we don’t need soft skills!
I stand by the title.
Recently I saw a clip of Claude Silver speaking on LinkedIn. Claude is the Chief Heart Officer of Gary Vaynerchuk’s VaynerMedia. She was talking about how calling them “soft skills” is so debilitating.
These are some of the most difficult skills we’ll ever use. Not only that, but they are necessary to our success.
Not just in Claims or Insurance. But in life.
So here and now, we’re not calling them soft skills any more. We’ll call them hard skills or necessary skills.
I give you a glimpse of the three skills that I believe are the difference between good Claims professionals and the Superstars in this episode of The Insurance Nerdery.
Helping People Help People - that's John's true passion.
As a Claims Leader in the insurance industry, he was able to live that passion through mentoring and coaching licensed insurance adjusters so that they were prepared to help customers and claimants through their most difficult experiences. He has been fortunate enough to lead award-winning teams of insurance professionals as well has been able to lead and participate in cross-functional capacities focusing on the improvement of the Customer Experience.
He is currently on a mission to help improve upon the relationships between Carriers, Agencies, and Clients so that the Customer wins.
He has been referred to as an "Insurance Nerd", "Claims Guy", and "Customer Experience Fan Boy" - and when asked John says he would have to agree!
John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production" which provides commentary about the insurance industry.