Does More Money Equal a Better CX?

 

Spoiler Alert:  I don’t think paying more money on a Claim ensures a great experience.

After appearing on a podcast with my good friend Joey Giangola, another friend in the industry asked me where was my line for paying more money to ensure a great customer experience.

If we think cash is the only difference, we are definitely selling our Claims folks and our Customers short.

We jump into this discussion in this episode of The Insurance Nerdery.

About John Bachmann

John has a strong passion for helping people help people. In his roles within claims leadership, he has been able to live that passion through mentoring, coaching, evaluating, and recognizing the talents of licensed insurance adjusters. He has been fortunate enough to lead award-winning teams of insurance professionals that handle multiple lines of coverage including general liability, product liability, homeowner, and automobile claims. He has also had the opportunity to lead as well as participate in cross-functional capacities focusing on the improvement of the customer experience. John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production"

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