2018 was all about technology pilots that will improve customer experience in the insurance industry. Today, pilots are not enough. To win the customer’s heart, carriers cannot afford to lag behind on customer-focused innovation, they must deliver interactive, personalized on-demand products, communications and experiences throughout the journey.
Whilst there are many barriers to implementing AI effectively to drive results across underwriting, customer service and claims, it is essential for winning and retaining customers in the future.
Join the live webinar: Creating Customer Value with AI + Innovation: Personalising Insurance to Win Customers Hearts, January 30th at 10 am CT
Hear from Thomas Sheffield (SVP and Head of Specialty Claims, QBE), Nicolette de Guia, (Head of Consumer Innovation and Design, Allstate Digital Ventures, Allstate) and Bilal Parviz (Vice President of Product Development, Arch MI) and get insights on how to create outstanding customer experience across the customer lifecycle including:
• From low-touch to automated underwriting: Explore strategies to simplify risk questionnaires without sacrificing insight quality and streamline the onboarding process to enhance the customer experience
• Achieve Customer-Ruled Claims: How analytics is enabling digital technologies, transparent communications and intuitive CX to give customers ownership of their claims journey
• Completely Understand Your Customer: How data and analytics can bring customer into focus to create interactive, tailored and on-demand products that resonate.
Register for this webinar and join us on January 30th at 10 am CT
(FYI – if you can’t join live, Insurance Nexus will send you the recordings if you register).
Hope you can join Insurance Nexus!