And what should the insurance industry be doing to prepare?
The Highway Loss Data Institute estimates that it could take upwards of 30 years for full adoption of safety technology in the automotive industry.
As safety features advance, the direct human influence on the moving vehicle will shrink. Each year we will see a shifting ratio of human-driven and autonomous vehicles on the road together.
In this episode of The Insurance Nerdery, Amber explores this overlap between human drivers and autonomous vehicles.
Helping People Help People - that's John's true passion.
As a Claims Leader in the insurance industry, he was able to live that passion through mentoring and coaching licensed insurance adjusters so that they were prepared to help customers and claimants through their most difficult experiences. He has been fortunate enough to lead award-winning teams of insurance professionals as well has been able to lead and participate in cross-functional capacities focusing on the improvement of the Customer Experience.
He is currently on a mission to help improve upon the relationships between Carriers, Agencies, and Clients so that the Customer wins.
He has been referred to as an "Insurance Nerd", "Claims Guy", and "Customer Experience Fan Boy" - and when asked John says he would have to agree!
John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production" which provides commentary about the insurance industry.