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The One With Bill Wilson
The One With Bill Wilson by John Bachmann We’ve all heard that there’s a perception problem in insurance. Well even within insurance there are...
adjuster life (3)
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Ownership: It Is My Problem
Ownership: It Is My Problem by John Bachmann Recently, I was preparing a speech to a graduating class from the IAPath certification program. One of...
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Do We Deserve A Boo!?
Do We Deserve A Boo!? by John Bachmann It’s easy to think we’re doing everything right when we stay in the safety of our nest. Sometimes we need to...
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Who is the Customer?
Who is the Customer? by John Bachmann Customer Service, Customer Care, Customer Experience. We all talk about these topics on a regular basis. So...
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Does More Money Equal a Better CX?
Does More Money Equal a Better CX? by John Bachmann Spoiler Alert: I don’t think paying more money on a Claim ensures a great experience. After...
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You Don’t Need Soft Skills in Claims
You Don’t Need Soft Skills in Claims by John Bachmann Sure you need technical skills to succeed in Claims, but interpersonal skills are key. But...