2 min read
The One With Rob Galbraith
The One With Rob Galbraith by John Bachmann I happened to catch The Most Interesting Man in Insurance in the insurance wild. He was releasing his...
story telling (3)
2 min read
The One With Bill Wilson
The One With Bill Wilson by John Bachmann We’ve all heard that there’s a perception problem in insurance. Well even within insurance there are...
2 min read
Ownership: It Is My Problem
Ownership: It Is My Problem by John Bachmann Recently, I was preparing a speech to a graduating class from the IAPath certification program. One of...
2 min read
Who’s the Smartest Person?
Who’s the Smartest Person? by John Bachmann I think it was Billy Williams who said, “If you’re the smartest person in the room, you’re in the wrong...
2 min read
Do We Deserve A Boo!?
Do We Deserve A Boo!? by John Bachmann It’s easy to think we’re doing everything right when we stay in the safety of our nest. Sometimes we need to...
2 min read
Let’s HUG it up!
Let’s HUG it up! by John Bachmann User group conferences are a great resource to better understand tips, tricks and best practices of a product....
2 min read
What is NPS?
What is NPS? by John Bachmann In insurance, we throw around a lot of terms and acronyms. It’s no different when we start digging into Customer...
2 min read
Who is the Customer?
Who is the Customer? by John Bachmann Customer Service, Customer Care, Customer Experience. We all talk about these topics on a regular basis. So...
2 min read
I Thought I Knew Gamma Iota Sigma
I Thought I Knew Gamma Iota Sigma by John Bachmann February is Insurance Careers Month. So, it’s only fitting we talk about an organization helping...
2 min read
Why’s a Claims Guy on Camera?
Why’s a Claims Guy on Camera? by John Bachmann I know I’ve heard this question at least a few times. If we haven’t met before, you’re probably...