2 min read
Agentic AI in Policy Servicing, Part 1: Where It Fits and Where It Does Not
"There is nothing so useless as doing efficiently that which should not be done at all." Peter Drucker Policy servicing has absorbed automation for a...
Strategy
3 min read
Balancing Customer Needs with Strategic Vision
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Nicholas Lamparelli: Feb 25, 2026, 7:57:16 PM
Executive Summary Insurance professionals often face the challenge of navigating between responding to immediate client needs and cultivating a...
2 min read
Leveraging Porter’s Five Forces for Competitive Advantage in Insurance
Nicholas Lamparelli: Feb 9, 2026, 1:46:31 PM
Executive Summary Insurance professionals must adopt strategic frameworks that provide clarity on external market forces shaping competitive...
2 min read
Strategic Insights for Insurers: Lessons from Roger Martin
Nicholas Lamparelli: Feb 9, 2026, 1:39:13 PM
Executive Summary After five years of the Playing to Win/Practitioner Insights series, Roger Martin’s latest retrospective offers a wealth of...
3 min read
Applying David Kantor’s Heroic Modes to Leadership in Insurance
Nicholas Lamparelli: Jan 19, 2026, 12:01:33 PM
Executive Summary David Kantor’s Heroic Modes model offers a compelling lens to understand leadership behaviors and decision-making styles across...
3 min read
The Crucial Role of Value System Choices In Optimizing Insurance ProductStrategy
Nicholas Lamparelli: Jan 11, 2026, 9:26:37 AM
Executive Summary In strategic planning, insurance professionals typically focus on three primary Where-to-Play (WTP) dimensions: geography, customer...
2 min read
Rethinking ERM: Strategic Best Practices for Insurers
Nicholas Lamparelli: Jan 9, 2026, 2:31:09 PM
Executive Summary Enterprise Risk Management (ERM) frameworks have long been considered essential for aligning risk oversight with organizational...
2 min read
Why Strategic Plans Often Fail in Insurance and How to Build Plans That Deliver Results
Nicholas Lamparelli: Jan 9, 2026, 12:38:22 PM
Executive Summary Strategic planning remains a cornerstone activity for insurance organizations seeking to navigate an increasingly complex market...
2 min read
Elevating Insurance Strategy: Lessons from a Sommelier's Approach
Nicholas Lamparelli: Dec 29, 2025, 8:50:02 AM
Executive Summary In insurance, where data analytics and customer expectations continuously shift, the ability to discern subtle strategic...
3 min read
Clarifying Vision, Strategy, Objectives, and Roadmaps: Essential Frameworks for Insurance Leaders
Nicholas Lamparelli: Dec 27, 2025, 6:26:17 PM
If your competitors can easily copy your strategy, it’s not strategy. It’s tactics. Executive Summary Business leaders often conflate vision,...