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6️⃣ Reasons To Keep Doing Customer Research After Your Product Has Launched
6️⃣ Reasons To Keep Doing Customer Research After Your Product Has Launched by Bryan Seiter (This article was written by Michael Piastro, User...
2 min read
Nicholas Lamparelli
:
Sep 17, 2025 3:33:00 PM
Launching a product without an existing audience is like throwing a party without sending invitations...you might have the best offering in the world, but nobody's there to experience it.
I was just reading the story of Monologue, an AI voice dictation app that garnered thousands of users before its official launch, perfectly illustrates why building an audience first is crucial for success.
Traditional product launches often follow a "build it and they will come" mentality. However, this approach puts you at a significant disadvantage, forcing you to simultaneously tackle two challenging tasks: perfecting your product and finding your audience. It's like trying to fill a leaky bucket while still patching the holes.
When you build an audience first, you create several strategic advantages:
By engaging with potential users before launch, you get invaluable feedback that shapes your product. Monologue's success story highlights this perfectly – they established a dedicated Discord channel where early users, including tough critics, provided immediate, honest feedback about bugs and features. This real-time feedback loop helped refine the product before its official release. For true insurance products, your audience may be the brokers or agents who you plan on selling through. If it's a B2B insurtech, your audience will be the people at your prospective buyers who can champion the solution AND the decision makers who will ultimately sign off on a purchase. (YES YOU WANT TO MARKET TO BOTH!)
Instead of starting from zero on launch day, you begin with an engaged community eagerly awaiting your product. This initial user base not only provides immediate traction but also helps create organic word-of-mouth marketing – the most powerful form of promotion available. You can even have a launch celebration and a count down to build buzz.
Building an audience first allows you to validate your product concept before investing significant resources. You can gauge genuine interest, understand pain points, and adjust your solution accordingly. This approach minimizes the risk of building something nobody wants.
Launching without an audience forces you to play catch-up in multiple areas:
To build your pre-launch audience effectively:
Remember, your early audience isn't just a group of potential customers...they're partners in your product's evolution. They provide the feedback, encouragement, and word-of-mouth marketing that can make the difference between a successful launch and a product that struggles to find its footing.
Launching a product without an existing audience isn't just difficult...it's unnecessarily risky. Take the time to build your community first, and you'll find that your actual launch becomes not the beginning of your journey, but rather the exciting next chapter in an already successful story.
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6️⃣ Reasons To Keep Doing Customer Research After Your Product Has Launched by Bryan Seiter (This article was written by Michael Piastro, User...
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