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The One With Rob Galbraith
The One With Rob Galbraith by John Bachmann I happened to catch The Most Interesting Man in Insurance in the insurance wild. He was releasing his...
insurance vlogging (3)
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The One With Bill Wilson
The One With Bill Wilson by John Bachmann We’ve all heard that there’s a perception problem in insurance. Well even within insurance there are...
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Ownership: It Is My Problem
Ownership: It Is My Problem by John Bachmann Recently, I was preparing a speech to a graduating class from the IAPath certification program. One of...
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Who’s the Smartest Person?
Who’s the Smartest Person? by John Bachmann I think it was Billy Williams who said, “If you’re the smartest person in the room, you’re in the wrong...
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Do We Deserve A Boo!?
Do We Deserve A Boo!? by John Bachmann It’s easy to think we’re doing everything right when we stay in the safety of our nest. Sometimes we need to...
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Let’s HUG it up!
Let’s HUG it up! by John Bachmann User group conferences are a great resource to better understand tips, tricks and best practices of a product....
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What is NPS?
What is NPS? by John Bachmann In insurance, we throw around a lot of terms and acronyms. It’s no different when we start digging into Customer...
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Who is the Customer?
Who is the Customer? by John Bachmann Customer Service, Customer Care, Customer Experience. We all talk about these topics on a regular basis. So...
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Does More Money Equal a Better CX?
Does More Money Equal a Better CX? by John Bachmann Spoiler Alert: I don’t think paying more money on a Claim ensures a great experience. After...
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You Don’t Need Soft Skills in Claims
You Don’t Need Soft Skills in Claims by John Bachmann Sure you need technical skills to succeed in Claims, but interpersonal skills are key. But...