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The One With Rob Galbraith
The One With Rob Galbraith by John Bachmann I happened to catch The Most Interesting Man in Insurance in the insurance wild. He was releasing his...
The Nerdery (3)
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The One With Bill Wilson
The One With Bill Wilson by John Bachmann We’ve all heard that there’s a perception problem in insurance. Well even within insurance there are...
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Ownership: It Is My Problem
Ownership: It Is My Problem by John Bachmann Recently, I was preparing a speech to a graduating class from the IAPath certification program. One of...
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Who’s the Smartest Person?
Who’s the Smartest Person? by John Bachmann I think it was Billy Williams who said, “If you’re the smartest person in the room, you’re in the wrong...
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Do We Deserve A Boo!?
Do We Deserve A Boo!? by John Bachmann It’s easy to think we’re doing everything right when we stay in the safety of our nest. Sometimes we need to...
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Let’s HUG it up!
Let’s HUG it up! by John Bachmann User group conferences are a great resource to better understand tips, tricks and best practices of a product....
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What is NPS?
What is NPS? by John Bachmann In insurance, we throw around a lot of terms and acronyms. It’s no different when we start digging into Customer...
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Who is the Customer?
Who is the Customer? by John Bachmann Customer Service, Customer Care, Customer Experience. We all talk about these topics on a regular basis. So...
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Does More Money Equal a Better CX?
Does More Money Equal a Better CX? by John Bachmann Spoiler Alert: I don’t think paying more money on a Claim ensures a great experience. After...