I happened to catch The Most Interesting Man in Insurance in the insurance wild. He was releasing his book, The End of Insurance As We Know It, at the Insurance Library Association of Boston.
While on my insurance safari, Rob Galbraith spoke with Nick Lamparelli about some major themes in his book. Then he opened to the audience for any questions.
During audience participation, Dan Findley of the Andover Companies showed that even carriers that have centuries of experience are looking to the future when he asked Rob:
What should incumbent carriers be thinking (read: worried about) when it comes to new insurtechs entering the marketplace?
Rob gives us a couple of non-insurance examples in his response. And you’ll be surprised when he says the time to worry is not when the insurtechs are doing what the carriers are doing. But something else.
We were able to capture this moment of the Q & A in this episode of The Insurance Nerdery.
Helping People Help People - that's John's true passion.
As a Claims Leader in the insurance industry, he was able to live that passion through mentoring and coaching licensed insurance adjusters so that they were prepared to help customers and claimants through their most difficult experiences. He has been fortunate enough to lead award-winning teams of insurance professionals as well has been able to lead and participate in cross-functional capacities focusing on the improvement of the Customer Experience.
He is currently on a mission to help improve upon the relationships between Carriers, Agencies, and Clients so that the Customer wins.
He has been referred to as an "Insurance Nerd", "Claims Guy", and "Customer Experience Fan Boy" - and when asked John says he would have to agree!
John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production" which provides commentary about the insurance industry.