--- title: "Profiles in Risk – E168: Sarah Muniz on Increasing Your Productivity With Virtual Assistants - InsNerds.com" description: 80% of agency and brokerage work does NOT require a license. This means that trained personnel can do this and allow licensed staff to do what they do best (sell and service clients). In this episode of Profiles in Risk, I spoke with Sarah Muniz of Cover desk about the use of virtual assistants to image: https://insnerds.com/hubfs/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-02-15-39-7338-AM.jpg --- 2 min read # Profiles in Risk – E168: Sarah Muniz on Increasing Your Productivity With Virtual Assistants [![Picture of Nicholas Lamparelli](https://insnerds.com/hubfs/Nick%20Lamparelli(Headshot%20GS).jpg) Nicholas Lamparelli ](https://insnerds.com/insights/author/nicholas-lamparelli) : Jul 14, 2019 12:00:00 AM [Podcast](https://insnerds.com/insights/tag/podcast) [Video](https://insnerds.com/insights/tag/video) [Profiles in Risk](https://insnerds.com/insights/tag/profiles-in-risk) ![Profiles in Risk – E168: Sarah Muniz on Increasing Your Productivity With Virtual Assistants](https://insnerds.com/hubfs/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-02-15-39-7338-AM.jpg) 80% of agency and brokerage work does NOT require a license. This means that trained personnel can do this and allow licensed staff to do what they do best (sell and service clients). In this episode of Profiles in Risk, I spoke with Sarah Muniz of Cover desk about the use of virtual assistants to help brokers and agents become more productive. **LISTEN HERE:** Audio Player [https://www.buzzsprout.com/87086/1404655-e168-sarah-muniz-on-increasing-your-productivity-with-virtual-assistants.mp3](https://www.buzzsprout.com/87086/1404655-e168-sarah-muniz-on-increasing-your-productivity-with-virtual-assistants.mp3) 00:00 00:00 00:00 Use Up/Down Arrow keys to increase or decrease volume. ** OR WATCH HERE:** **CONNECT WITH SARAH MUNIZ: LinkedIn – [https://www.linkedin.com/in/sarah-muniz-a83b2794/](https://www.linkedin.com/in/sarah-muniz-a83b2794/) Cover Desk Hompage – [https://coverdesk.com/](https://coverdesk.com/) **** MENTIONED IN THIS EPISODE: ****The new Journey singer – [https://www.youtube.com/watch?v=FWC9MHgpL8U](https://www.youtube.com/watch?v=FWC9MHgpL8U) Zoho CRM – [https://www.zoho.com/](https://www.zoho.com/) Headspace app – [https://www.headspace.com/headspace-meditation-app](https://www.headspace.com/headspace-meditation-app) ** **BOOKS RECOMMENDED BY SARAH: Atomic Habits by James Clear – [https://amzn.to/2ln0Z1G](https://amzn.to/2ln0Z1G) The Psychology of Sales Call Reluctance – [https://amzn.to/2llPZS5](https://amzn.to/2llPZS5)  ** **SUBSCRIBE AT: ****[Buzzsprout RSS: http://www.buzzsprout.com/87086](http://www.buzzsprout.com/87086)**** [Google Play: https://goo.gl/WMAvW4](https://goo.gl/WMAvW4)**** **** [iTunes: https://goo.gl/7SqwvP](https://goo.gl/7SqwvP)**** [Overcast: https://goo.gl/8b4cbD](https://goo.gl/8b4cbD) **** [Spotify: https://goo.gl/niAbGN](https://goo.gl/niAbGN) [Stitcher: https://goo.gl/DmE7Mi](https://goo.gl/DmE7Mi)** ** [YouTube: https://goo.gl/1Turar](https://goo.gl/1Turar)**   ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-02-15-39-7338-AM.jpg?width=100&height=100&name=Lamparelli-100x100-Jan-03-2025-02-15-39-7338-AM.jpg) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-02-15-39-7338-AM.jpg?width=100&height=100&name=Lamparelli-100x100-Jan-03-2025-02-15-39-7338-AM.jpg) ### About Nicholas Lamparelli Nick Lamparelli is a 20+ year veteran of the insurance wars. He has a unique vantage point on the insurance industry. From selling home & auto insurance, helping companies with commercial insurance, to being an underwriter with an excess & surplus lines wholesaler to catastrophe modeling Nick has wide experience in the industry. Over past 10 years, Nick has been focused on the insurance analytics of natural catastrophes and big data. Nick serves as our Chief Evangelist. - [![](https://insnerds.com/hubfs/Imported_Blog_Media/linkedin-Jan-03-2025-02-16-34-0184-AM.png) ![](https://insnerds.com/hubfs/Imported_Blog_Media/linkedin-Jan-03-2025-02-16-34-0184-AM.png) ](https://www.linkedin.com/in/nicklamparelli) - ![](https://insnerds.com/hubfs/Imported_Blog_Media/wordpress-Jan-03-2025-02-16-14-2237-AM.png) ![](https://insnerds.com/hubfs/Imported_Blog_Media/wordpress-Jan-03-2025-02-16-14-2237-AM.png) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/Lamparelli-150x150-Jan-03-2025-02-15-38-1403-AM.jpg?width=150&height=150&name=Lamparelli-150x150-Jan-03-2025-02-15-38-1403-AM.jpg) ##### [ Nicholas Lamparelli](https://insnerds.com/author/nick-lamparelli/) + posts Nick Lamparelli is a 20+ year veteran of the insurance wars. He has a unique vantage point on the insurance industry. From selling home & auto insurance, helping companies with commercial insurance, to being an underwriter with an excess & surplus lines wholesaler to catastrophe modeling Nick has wide experience in the industry. Over past 10 years, Nick has been focused on the insurance analytics of natural catastrophes and big data. Nick serves as our Chief Evangelist. - ** [From Teacher to Tech: How SettleStream Cuts Litigation Time and Costs - A Discussion with Chrysa Jones, COO](https://insnerds.com/from-teacher-to-tech-how-settlestream-cuts-litigation-time-and-costs-a-discussion-with-chrysa-jones-coo/) - ** [My Battle With Sleep Demons (and How I Overcame It 🤞)](https://insnerds.com/my-battle-with-sleep-demons-and-how-i-overcame-it-%f0%9f%a4%9e/) - ** [Exploring the History of Citizens Insurance Company of Florida: From Inception to Present - AoB Podcast](https://insnerds.com/20638-2/) - ** [The Importance of Security in Workflow For Insurance Agents & Brokers (AoB Podcast with Taylor Pascoe of ShareFile)](https://insnerds.com/the-importance-of-security-in-workflow-for-insurance-agents-brokers-aob-podcast-with-taylor-pascoe-of-sharefile/) ### Related Posts - [Profiles in Risk - Bloopers, V1](https://insnerds.com/profiles-in-risk-bloopers-v1/) In an upcoming episode of Profiles in Risk, I interviewed Curtis Goldsborough on the inspection… - [![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/logo3v2-150x150-Jan-03-2025-02-15-32-5333-AM.jpg?width=150&height=150&name=logo3v2-150x150-Jan-03-2025-02-15-32-5333-AM.jpg) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/logo3v2-150x150-Jan-03-2025-02-15-32-5333-AM.jpg?width=150&height=150&name=logo3v2-150x150-Jan-03-2025-02-15-32-5333-AM.jpg) ](https://insnerds.com/podcast-e2/) [Profiles in Risk - Episode Two](https://insnerds.com/podcast-e2/) SUBSCRIBE AT: Buzzsprout RSS: https://goo.gl/5K4X3Q Google Play: https://goo.gl/WMAvW4 iTunes: https://goo.gl/7SqwvP Overcast: https://goo.gl/8b4cbD Stitcher: https://goo.gl/DmE7Mi YouTube: https://goo.gl/1Turar… - [Profiles in Risk - E38: Discussing The Risk Management of Active Shooter With Ryan Welsh](https://insnerds.com/profiles-risk-e38-discussing-risk-management-active-shooter-ryan-welsh-aig/) OR SUBSCRIBE In this episode of Profiles in Risk, we look at the risks of… [**Share](https://www.linkedin.com/cws/share?url=https%3A%2F%2Finsnerds.com%2Fprofiles-in-risk-e168-sarah-muniz-on-increasing-your-productivity-with-virtual-assistants%2F%3Futm_source%3Dlinkedin%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Tweet](https://twitter.com/intent/tweet?text=Profiles+in+Risk+-+E168%3A+Sarah+Muniz+on+Increasing+Your+Productivity+With+Virtual+Assistants&url=https%3A%2F%2Finsnerds.com%2Fprofiles-in-risk-e168-sarah-muniz-on-increasing-your-productivity-with-virtual-assistants%2F%3Futm_source%3Dtwitter%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare&via=InsNerds) [**Share](https://www.facebook.com/share.php?u=https%3A%2F%2Finsnerds.com%2Fprofiles-in-risk-e168-sarah-muniz-on-increasing-your-productivity-with-virtual-assistants%2F%3Futm_source%3Dfacebook%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Finsnerds.com%2Fprofiles-in-risk-e168-sarah-muniz-on-increasing-your-productivity-with-virtual-assistants%2F%3Futm_source%3Dreddit%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Email](mailto:?subject=Profiles%20in%20Risk%20-%20E168%3A%20Sarah%20Muniz%20on%20Increasing%20Your%20Productivity%20With%20Virtual%20Assistants&body=80%25%20of%20agency%20and%20brokerage%20work%20does%20NOT%20require%20a%20license.%20This%20means%20that%20trained%20personnel%20can%20do%20this%20and%20allow%20licensed%20staff%20to%20do%20what%20they%20do%20best%20%28sell%20and%20service%20clients%29.%20In%20this%20episode%20of%20Profiles%20in%20Risk%2C%20I%20spoke%20with%20Sarah%20Muniz%20of%20Cover%20desk%20about%20the%20use%20of%20virtual%20assistants%20to%0D%0A%0D%0ARead%20More%20Here:%20%20https%3A%2F%2Finsnerds.com%2Fprofiles-in-risk-e168-sarah-muniz-on-increasing-your-productivity-with-virtual-assistants%2F%3Futm_source%3Demail%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [![Reader’s Voice #4](https://insnerds.com/hubfs/Imported_Blog_Media/Super-Tony-100x100-Jan-03-2025-02-16-26-0930-AM.jpg) ](https://insnerds.com/insights/readers-voice-4) 2 min read #### [Reader’s Voice #4](https://insnerds.com/insights/readers-voice-4) [Antonio Canas](https://insnerds.com/insights/author/antonio-canas) : Jun 8, 2018 12:00:00 AM Reader’s Voice #4 by Antonio Canas Every day we ask readers for their thoughts on different insurance-related questions. Here are some of the... [Uncategorized](https://insnerds.com/insights/tag/uncategorized) [Read More](https://insnerds.com/insights/readers-voice-4) [![Back to (Claims) School](https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-07-04-0955-AM.jpeg) ](https://insnerds.com/insights/back-to-claims-school) 2 min read #### [Back to (Claims) School](https://insnerds.com/insights/back-to-claims-school) [John Bachmann](https://insnerds.com/insights/author/john-bachmann) : Jan 15, 2020 12:00:00 AM Back to (Claims) School by John Bachmann As the holiday break was winding down, and I was getting ready to send my kids back to school, it... [adjuster](https://insnerds.com/insights/tag/adjuster) [story telling](https://insnerds.com/insights/tag/story-telling) [The Nerdery](https://insnerds.com/insights/tag/the-nerdery) [adjuster life](https://insnerds.com/insights/tag/adjuster-life) [insurance vlog](https://insnerds.com/insights/tag/insurance-vlog) [claims life](https://insnerds.com/insights/tag/claims-life) [The Insurance Nerdery](https://insnerds.com/insights/tag/the-insurance-nerdery) [insurance life](https://insnerds.com/insights/tag/insurance-life) [Claims](https://insnerds.com/insights/tag/claims) [insurance vlogging](https://insnerds.com/insights/tag/insurance-vlogging) [insurance](https://insnerds.com/insights/tag/insurance) [Education](https://insnerds.com/insights/tag/education) [Video](https://insnerds.com/insights/tag/video) [designations](https://insnerds.com/insights/tag/designations) [classroom](https://insnerds.com/insights/tag/classroom) [Read More](https://insnerds.com/insights/back-to-claims-school) [![Profiles in Risk – E165: Preventing Internal Water Damage with AIsling Carlson of Flo Technologies by Moen](https://insnerds.com/hubfs/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-01-12-45-3684-AM.jpg) ](https://insnerds.com/insights/profiles-in-risk-e165-preventing-internal-water-damage-with-aisling-carlson-of-flo-technologies-by-moen) 2 min read #### [Profiles in Risk – E165: Preventing Internal Water Damage with AIsling Carlson of Flo Technologies by Moen](https://insnerds.com/insights/profiles-in-risk-e165-preventing-internal-water-damage-with-aisling-carlson-of-flo-technologies-by-moen) ![Picture of Nicholas Lamparelli](https://insnerds.com/hs-fs/hubfs/Nick%20Lamparelli(Headshot%20GS).jpg?width=30&name=Nick%20Lamparelli(Headshot%20GS).jpg) [Nicholas Lamparelli](https://insnerds.com/insights/author/nicholas-lamparelli) : Jun 23, 2019 12:00:00 AM Profiles in Risk – E165: Preventing Internal Water Damage with AIsling Carlson of Flo Technologies by Moen by Nicholas Lamparelli It’s amazing,... [Podcast](https://insnerds.com/insights/tag/podcast) [Video](https://insnerds.com/insights/tag/video) [Profiles in Risk](https://insnerds.com/insights/tag/profiles-in-risk) [Read More](https://insnerds.com/insights/profiles-in-risk-e165-preventing-internal-water-damage-with-aisling-carlson-of-flo-technologies-by-moen) ![](https://px.ads.linkedin.com/collect/?pid=7110236&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Nicholas Lamparelli", "url" : "https://insnerds.com/insights/author/nicholas-lamparelli" }, "dateModified" : "2025-01-03T02:16:58.430Z", "datePublished" : "2019-07-14T04:00:00.000Z", "headline" : "Profiles in Risk – E168: Sarah Muniz on Increasing Your Productivity With Virtual Assistants - InsNerds.com", "image" : [ "https://insnerds.com/hubfs/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-02-15-39-7338-AM.jpg" ], "mainEntityOfPage" : { "@id" : "https://insnerds.com/insights/profiles-in-risk-e168-sarah-muniz-on-increasing-your-productivity-with-virtual-assistants", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://insnerds.com/hubfs/InsNerds%20Large%20print%20quality.png" }, "name" : "Insurance Nerds" } } ```