We’ve all heard that there’s a perception problem in insurance.
Well even within insurance there are perceptions that can be improved.
I know there are people that when they hear “Claims” they automatically think, they’re going to try and deny.
And from the other side, the mere mention of “Bill Wilson” sends shivers up the spine, as he’ll try to get EVERYTHING covered.
So when Bill was giving a couple of presentations at the IIARI Annual Convention, I knew we had to sit down and chat.
I was able to capture some of our conversation in this episode of The Insurance Nerdery.
Helping People Help People - that's John's true passion.
As a Claims Leader in the insurance industry, he was able to live that passion through mentoring and coaching licensed insurance adjusters so that they were prepared to help customers and claimants through their most difficult experiences. He has been fortunate enough to lead award-winning teams of insurance professionals as well has been able to lead and participate in cross-functional capacities focusing on the improvement of the Customer Experience.
He is currently on a mission to help improve upon the relationships between Carriers, Agencies, and Clients so that the Customer wins.
He has been referred to as an "Insurance Nerd", "Claims Guy", and "Customer Experience Fan Boy" - and when asked John says he would have to agree!
John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production" which provides commentary about the insurance industry.