4 min read
Leslie Sapienza: Jul 18, 2025 12:07:13 PM
In the insurance sector, communication with policyholders has traditionally been transactional. Renewals, invoicing, cancellations, claims—these interactions often feel impersonal and lack empathy. While they fulfill operational requirements, they...
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4 min read
John Poucher: Jul 17, 2025 1:31:23 PM
The insurance industry lionizes the generalist—the adaptable agent ready to write anything from a homeowner’s policy to a cyber liability plan for a...
3 min read
Eric Fenton: Jul 17, 2025 9:39:43 AM
This guest article first appeared HERE Takeaways: - AI is redefining operational efficiency and risk management - Chatbots can improve internal...
1 min read
Mohit Chawla: Jul 16, 2025 9:48:14 AM
Let’s be honest: most brokers and agency leaders didn’t get into this business to spend hours reconciling carrier statements. But here we are—in...
1 min read
On this episode of The Get Ready Money Podcast, I spoke with Diana Kahn, attorney, speaker and coach about changing the way we think about money and...
3 min read
Kai Zwiebel: Jul 13, 2025 7:07:09 PM
One of my favorite questions to ask people is simple: Why did you choose your job or profession? I love hearing the answers. Some talk about...
3 min read
Michelle Bothe: Jul 13, 2025 3:37:28 PM
This guest article from Michelle Bothe, first appeared HERE Welcome to the Great Unbundling Part 1. We’re in the early innings of what I call “The...
4 min read
Cara Carlone: Jul 10, 2025 8:14:49 PM
Not long ago, the work of a claims adjuster occurred quietly behind the scenes, often in cubicles, over the phone, or via email. Consumers had a...
2 min read
Fritz Merizon: Jul 9, 2025 11:36:18 AM
This spring’s insurance conference season provided one coherent theme: “AI is the future.” Executives discussed progress in testing and releasing...
2 min read
Sheldon Snodgrass: Jul 7, 2025 9:10:59 AM
This guest article from Sheldon Snodgrass first appeared HERE Unsurprisingly, “On Anxiety” is the title of the first chapter of my book, "The Anxious...
