--- title: The Vowels of an Ultimate Claims Experience – I = individuality - InsNerds.com description: We’ve talked about Anticipation. We’ve talked about Expectation. This week we hit up Individuality as we continue on our journey of an Ultimate Claims Experience. We touched on it in the last couple of videos. Claims professionals could end up handling thousands of claims through a career. This could be dangerous if we go claim image: https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-13-44-2797-AM.jpeg --- 2 min read # The Vowels of an Ultimate Claims Experience – I = individuality [ John Bachmann ](https://insnerds.com/insights/author/john-bachmann) : Nov 27, 2019 12:00:00 AM [adjuster](https://insnerds.com/insights/tag/adjuster) [story telling](https://insnerds.com/insights/tag/story-telling) [The Nerdery](https://insnerds.com/insights/tag/the-nerdery) [adjuster life](https://insnerds.com/insights/tag/adjuster-life) [insurance vlog](https://insnerds.com/insights/tag/insurance-vlog) [claims life](https://insnerds.com/insights/tag/claims-life) [The Insurance Nerdery](https://insnerds.com/insights/tag/the-insurance-nerdery) [insurance life](https://insnerds.com/insights/tag/insurance-life) [Claims](https://insnerds.com/insights/tag/claims) [insurance vlogging](https://insnerds.com/insights/tag/insurance-vlogging) [insurance](https://insnerds.com/insights/tag/insurance) [Video](https://insnerds.com/insights/tag/video) [individuality](https://insnerds.com/insights/tag/individuality) ![The Vowels of an Ultimate Claims Experience – I = individuality](https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-13-44-2797-AM.jpeg) We’ve talked about [Anticipation](https://youtu.be/qgQyiITgUQk).  We’ve talked about [Expectation](https://youtu.be/82F3RN5pjPU). This week we hit up Individuality as we continue on our journey of an Ultimate Claims Experience. We touched on it in the last couple of videos.  Claims professionals could end up handling thousands of claims through a career.  > This could be dangerous if we go claim to claim or policy to policy. We need to think about the specific needs for THIS customer.  Yes, the Golden Rule says treat others as we would be treated.  But that doesn’t mean that’s how we should treat THIS customer. ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-13-44-2797-AM.jpeg?width=100&height=100&name=8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-13-44-2797-AM.jpeg) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-13-44-2797-AM.jpeg?width=100&height=100&name=8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-13-44-2797-AM.jpeg) ### About John Bachmann Helping People Help People - that's John's true passion. 
As a Claims Leader in the insurance industry, he was able to live that passion through mentoring and coaching licensed insurance adjusters so that they were prepared to help customers and claimants through their most difficult experiences. He has been fortunate enough to lead award-winning teams of insurance professionals as well has been able to lead and participate in cross-functional capacities focusing on the improvement of the Customer Experience.
 He is currently on a mission to help improve upon the relationships between Carriers, Agencies, and Clients so that the Customer wins. He has been referred to as an "Insurance Nerd", "Claims Guy", and "Customer Experience Fan Boy" - and when asked John says he would have to agree! John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production" which provides commentary about the insurance industry. - [![](https://insnerds.com/hubfs/Imported_Blog_Media/twitter-Jan-03-2025-02-16-26-5609-AM.png) ![](https://insnerds.com/hubfs/Imported_Blog_Media/twitter-Jan-03-2025-02-16-26-5609-AM.png) ](https://twitter.com/johnbachmann80) - [![](https://insnerds.com/hubfs/Imported_Blog_Media/facebook-Jan-03-2025-02-16-27-1109-AM.png) ![](https://insnerds.com/hubfs/Imported_Blog_Media/facebook-Jan-03-2025-02-16-27-1109-AM.png) ](https://www.facebook.com/john.bachmann1) - [![](https://insnerds.com/hubfs/Imported_Blog_Media/linkedin-Jan-03-2025-02-16-34-0184-AM.png) ![](https://insnerds.com/hubfs/Imported_Blog_Media/linkedin-Jan-03-2025-02-16-34-0184-AM.png) ](http://www.linkedin.com/in/john-bachmann) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-13-44-0740-AM.jpeg?width=150&height=150&name=8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-13-44-0740-AM.jpeg) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-13-44-0740-AM.jpeg?width=150&height=150&name=8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-13-44-0740-AM.jpeg) ##### [ John Bachmann](https://insnerds.com/author/john-bachmann/) + posts Helping People Help People - that's John's true passion. 
As a Claims Leader in the insurance industry, he was able to live that passion through mentoring and coaching licensed insurance adjusters so that they were prepared to help customers and claimants through their most difficult experiences. He has been fortunate enough to lead award-winning teams of insurance professionals as well has been able to lead and participate in cross-functional capacities focusing on the improvement of the Customer Experience.
 He is currently on a mission to help improve upon the relationships between Carriers, Agencies, and Clients so that the Customer wins. He has been referred to as an "Insurance Nerd", "Claims Guy", and "Customer Experience Fan Boy" - and when asked John says he would have to agree! John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production" which provides commentary about the insurance industry. ### Related Posts - [The Vowels of an Ultimate Claims Experience - E = Expectation](https://insnerds.com/the-vowels-of-an-ultimate-claims-experience-e-expectation/) As we continue on with the Vowels of an Ultimate Claims Experience, this week we… - [The Vowels of an Ultimate Claims Experience - A = Anticipation](https://insnerds.com/the-vowels-of-an-ultimate-claims-experience-a-anticipation/) In a previous video about ownership, I mentioned a talk I was giving to graduates… - [Claims is the Place to Be](https://insnerds.com/claims-is-the-place-to-be-2/) It’s what an insurance company is selling. So why wouldn’t it be most important component… [**Share](https://www.linkedin.com/cws/share?url=https%3A%2F%2Finsnerds.com%2Fthe-vowels-of-an-ultimate-claims-experience-i-individuality%2F%3Futm_source%3Dlinkedin%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Tweet](https://twitter.com/intent/tweet?text=The+Vowels+of+an+Ultimate+Claims+Experience+-+I+%3D+individuality&url=https%3A%2F%2Finsnerds.com%2Fthe-vowels-of-an-ultimate-claims-experience-i-individuality%2F%3Futm_source%3Dtwitter%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare&via=InsNerds) [**Share](https://www.facebook.com/share.php?u=https%3A%2F%2Finsnerds.com%2Fthe-vowels-of-an-ultimate-claims-experience-i-individuality%2F%3Futm_source%3Dfacebook%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Finsnerds.com%2Fthe-vowels-of-an-ultimate-claims-experience-i-individuality%2F%3Futm_source%3Dreddit%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Email](mailto:?subject=The%20Vowels%20of%20an%20Ultimate%20Claims%20Experience%20-%20I%20%3D%20individuality&body=We%E2%80%99ve%20talked%20about%20Anticipation.%C2%A0%20We%E2%80%99ve%20talked%20about%20Expectation.%20This%20week%20we%20hit%20up%20Individuality%20as%20we%20continue%20on%20our%20journey%20of%20an%20Ultimate%20Claims%20Experience.%20We%20touched%20on%20it%20in%20the%20last%20couple%20of%20videos.%C2%A0%20Claims%20professionals%20could%20end%20up%20handling%20thousands%20of%20claims%20through%20a%20career.%C2%A0%20This%20could%20be%20dangerous%20if%20we%20go%20claim%0D%0A%0D%0ARead%20More%20Here:%20%20https%3A%2F%2Finsnerds.com%2Fthe-vowels-of-an-ultimate-claims-experience-i-individuality%2F%3Futm_source%3Demail%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [![The Vowels of an Ultimate Claims Experience – O = Ownership](https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-52-27-1181-AM.jpeg) ](https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-o-ownership) 2 min read #### [The Vowels of an Ultimate Claims Experience – O = Ownership](https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-o-ownership) [John Bachmann](https://insnerds.com/insights/author/john-bachmann) : Dec 11, 2019 12:00:00 AM The Vowels of an Ultimate Claims Experience – O = Ownership by John Bachmann As we continue going through the Vowels of an Ultimate Claims... [adjuster](https://insnerds.com/insights/tag/adjuster) [story telling](https://insnerds.com/insights/tag/story-telling) [The Nerdery](https://insnerds.com/insights/tag/the-nerdery) [adjuster life](https://insnerds.com/insights/tag/adjuster-life) [insurance vlog](https://insnerds.com/insights/tag/insurance-vlog) [claims life](https://insnerds.com/insights/tag/claims-life) [The Insurance Nerdery](https://insnerds.com/insights/tag/the-insurance-nerdery) [insurance life](https://insnerds.com/insights/tag/insurance-life) [Claims](https://insnerds.com/insights/tag/claims) [insurance vlogging](https://insnerds.com/insights/tag/insurance-vlogging) [insurance](https://insnerds.com/insights/tag/insurance) [Video](https://insnerds.com/insights/tag/video) [ownership](https://insnerds.com/insights/tag/ownership) [Read More](https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-o-ownership) [![The Vowels of an Ultimate Claims Experience – E = Expectation](https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-07-04-0955-AM.jpeg) ](https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-e-expectation) 2 min read #### [The Vowels of an Ultimate Claims Experience – E = Expectation](https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-e-expectation) [John Bachmann](https://insnerds.com/insights/author/john-bachmann) : Nov 20, 2019 12:00:00 AM The Vowels of an Ultimate Claims Experience – E = Expectation by John Bachmann As we continue on with the Vowels of an Ultimate Claims... [adjuster](https://insnerds.com/insights/tag/adjuster) [story telling](https://insnerds.com/insights/tag/story-telling) [The Nerdery](https://insnerds.com/insights/tag/the-nerdery) [adjuster life](https://insnerds.com/insights/tag/adjuster-life) [insurance vlog](https://insnerds.com/insights/tag/insurance-vlog) [claims life](https://insnerds.com/insights/tag/claims-life) [The Insurance Nerdery](https://insnerds.com/insights/tag/the-insurance-nerdery) [insurance life](https://insnerds.com/insights/tag/insurance-life) [Claims](https://insnerds.com/insights/tag/claims) [insurance vlogging](https://insnerds.com/insights/tag/insurance-vlogging) [insurance](https://insnerds.com/insights/tag/insurance) [Video](https://insnerds.com/insights/tag/video) [expectations](https://insnerds.com/insights/tag/expectations) [Read More](https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-e-expectation) [![The Vowels of an Ultimate Claims Experience – A = Anticipation](https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-36-10-7134-AM.jpeg) ](https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-a-anticipation) 2 min read #### [The Vowels of an Ultimate Claims Experience – A = Anticipation](https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-a-anticipation) [John Bachmann](https://insnerds.com/insights/author/john-bachmann) : Nov 6, 2019 12:00:00 AM The Vowels of an Ultimate Claims Experience – A = Anticipation by John Bachmann In a previous video about ownership, I mentioned a talk I... [adjuster](https://insnerds.com/insights/tag/adjuster) [story telling](https://insnerds.com/insights/tag/story-telling) [The Nerdery](https://insnerds.com/insights/tag/the-nerdery) [adjuster life](https://insnerds.com/insights/tag/adjuster-life) [insurance vlog](https://insnerds.com/insights/tag/insurance-vlog) [claims life](https://insnerds.com/insights/tag/claims-life) [The Insurance Nerdery](https://insnerds.com/insights/tag/the-insurance-nerdery) [insurance life](https://insnerds.com/insights/tag/insurance-life) [Claims](https://insnerds.com/insights/tag/claims) [insurance vlogging](https://insnerds.com/insights/tag/insurance-vlogging) [insurance](https://insnerds.com/insights/tag/insurance) [Read More](https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-a-anticipation) ![](https://px.ads.linkedin.com/collect/?pid=7110236&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "John Bachmann", "url" : "https://insnerds.com/insights/author/john-bachmann" }, "dateModified" : "2025-01-03T02:17:25.013Z", "datePublished" : "2019-11-27T05:00:00.000Z", "headline" : "The Vowels of an Ultimate Claims Experience – I = individuality - InsNerds.com", "image" : [ "https://insnerds.com/hubfs/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-13-44-2797-AM.jpeg" ], "mainEntityOfPage" : { "@id" : "https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-i-individuality", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://insnerds.com/hubfs/InsNerds%20Large%20print%20quality.png" }, "name" : "Insurance Nerds" } } ```