Community Insights

 

Insurance Trends, Ideas, Analysis, & News From Insurance Nerds

Never miss the latest...

customer experience

4 min read

Call Centers in Insurance – Challenges and Best Practices

Call Centers in Insurance – Challenges and Best Practices by Nicholas Lamparelli WHY YOU SHOULD READ THIS? Call centers in insurance create both...

Read More

3 min read

Deciphering User Intent: A Deep Dive into ProNavigator’s Year in Search

Deciphering User Intent: A Deep Dive into ProNavigator’s Year in Search by Nicholas Lamparelli Each year Google publishes its “Year in Search”...

Read More

4 min read

CX in a Post-Pandemic World

CX in a Post-Pandemic World by Ben Baker Photo by Andrea Piacquadio from Pexels If we want to capture the hearts and minds of our clients, stop being...

Read More

4 min read

How to Create a Superior Customer Experience

How to Create a Superior Customer Experience by Ben Baker Customer experience is vastly different from customer service. Customer service deals with...

Read More

4 min read

Five Ways to Add Value That Do Not Cost You a Penny!

Five Ways to Add Value That Do Not Cost You a Penny! by Ben Baker As a consumer of insurance, I am tired of hearing about how every carrier can save...

Read More

2 min read

What is NPS?

What is NPS? by John Bachmann In insurance, we throw around a lot of terms and acronyms. It’s no different when we start digging into Customer...

Read More

2 min read

Who is the Customer?

Who is the Customer? by John Bachmann Customer Service, Customer Care, Customer Experience. We all talk about these topics on a regular basis. So...

Read More