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Call Centers in Insurance – Challenges and Best Practices
Call Centers in Insurance – Challenges and Best Practices by Nicholas Lamparelli WHY YOU SHOULD READ THIS? Call centers in insurance create both...
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Call Centers in Insurance – Challenges and Best Practices by Nicholas Lamparelli WHY YOU SHOULD READ THIS? Call centers in insurance create both...
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Deciphering User Intent: A Deep Dive into ProNavigator’s Year in Search by Nicholas Lamparelli Each year Google publishes its “Year in Search”...
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What Makes YOU Valuable? by Ben Baker Photo by Brett Sayles from Pexels It is staggering how many times I have asked CEOs, founders, leaders, and...
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Dear Insurance Industry. . . a letter from those you serve by Ben Baker Photo by Suzy Hazelwood from Pexels If your customers were to write you an...
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CX in a Post-Pandemic World by Ben Baker Photo by Andrea Piacquadio from Pexels If we want to capture the hearts and minds of our clients, stop being...
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Not Another 2019 Retrospective? by Ben Baker Photo by NordWood Themes on Unsplash It is December, and every writer out there is thinking what...
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How to Create a Superior Customer Experience by Ben Baker Customer experience is vastly different from customer service. Customer service deals with...
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Five Ways to Add Value That Do Not Cost You a Penny! by Ben Baker As a consumer of insurance, I am tired of hearing about how every carrier can save...
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What is NPS? by John Bachmann In insurance, we throw around a lot of terms and acronyms. It’s no different when we start digging into Customer...
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Who is the Customer? by John Bachmann Customer Service, Customer Care, Customer Experience. We all talk about these topics on a regular basis. So...